Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must inform us

Negra International Trade GmbH
Seboldstraße 1
76227 Karlsruhe
Germany
Phone: +49-721-4009561
Email: [info@shabanu-heilt.de](mailto:info@shabanu-heilt.de)
VAT ID pursuant to § 27a of the German VAT Act: DE234137819

of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or an email).

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery charges (with the exception of additional costs resulting from your choice of a different method of delivery than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract.

For this refund, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you. In no case will you be charged any fees for this refund.

We may withhold reimbursement until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the fourteen-day period has expired.

You shall bear the direct costs of returning the goods.

You shall only be liable for any diminished value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties, and functioning.

Exclusion or Early Expiry of the Right of Withdrawal

The right of withdrawal does not apply to the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.